AI-native shared inbox

The shared inbox that triages itself

Sortoma reads every email the moment it lands, sorts it into Urgent, Today and Later, summarizes what the sender wants and drafts your reply — so your team can stop sorting and start answering.

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14-day free trial · No credit card · Works with Google Workspace

Built for the teams that live in shared inboxes

Auto-triage on arrival Shared team inboxes One-line AI summaries Secure Google Workspace login
Why Sortoma

Less sorting. More answering.

Front, Help Scout and Google Collaborative Inbox give you a shared mailbox. Sortoma gives you a shared mailbox with an AI co-pilot built into every message.

AI triage on arrival

Every email is auto-sorted into Urgent, Today or Later — plus Marketing, Catch-all and Alerts — the moment it lands. Your team opens an inbox that's already prioritized.

One-line summaries

Read the whole thread in a glance. Sortoma distills each email to what the sender wants and the suggested next action, with a confidence score so you know when to look closer.

AI-drafted replies

Skip the blank page. Sortoma drafts a reply tailored to the actual question asked — not a generic template — ready for you to tweak, approve and send.

Shared team inboxes

Work support@, sales@ and accounts@ together. Assign emails to teammates, follow an activity trail of who's doing what, and never send a duplicate reply again.

Collaborate inline

Discuss any email in a private internal chat. @mention a teammate to loop them in, or open a standalone team discussion — all without forwarding a single message.

Snooze, done & bulk actions

Snooze to a specific time, mark done (replying does it for you), and clear noise fast with multi-select bulk actions and search across every inbox.

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How it works

Up and running in three steps

No new email client to learn. Sortoma sits on top of the inboxes you already use.

Connect your inbox

Sign in with Google Workspace and connect your shared addresses — support@, sales@, admin@, accounts@. Setup takes minutes, not migrations.

AI triages every email

As mail arrives, Sortoma sorts it into priority buckets, writes a one-line summary and drafts a suggested reply — automatically, around the clock.

Your team works as one

Assign, comment, @mention and reply together. Snooze what can wait and mark the rest done. Inbox zero stops being a fantasy.

Priority buckets

Every email lands in the right place

Sortoma doesn't just label mail — it decides what deserves your attention now, today, or later, and quietly handles the rest.

Urgent

Needs action now — outages, angry customers, time-critical requests. Pinned to the top so nothing slips.

Today

Should get a reply before you log off. The day's real work, separated from the noise.

Later

No rush. FYIs, ideas and low-priority threads you'll get to when there's space.

Marketing

Newsletters and promos auto-filed out of the way, so your team inbox stays focused on people.

Catch-all

Mail to catch-all addresses lands in its own bucket — reviewed when you want, never cluttering the main flow.

Alerts

Automated system & monitoring notices. A "back online" message auto-resolves its matching "offline" alert — so blips never nag you.

Pricing

Simple per-seat pricing

Every plan includes AI triage, summaries and a 14-day free trial. Pay per user, cancel anytime.

Starter

For small teams getting their first shared inbox under control.

$12/user/mo

$10/user/mo billed annually

  • AI triage into priority buckets
  • One-line summaries
  • 1 shared inbox
  • Up to 5 users
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Growth

For growing support & sales teams that need collaboration.

$24/user/mo

$19/user/mo billed annually

  • Everything in Starter
  • AI-drafted replies
  • Unlimited shared inboxes
  • Comments, @mentions & assignments
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Scale

For larger orgs that need admin controls & governance.

$39/user/mo

$31/user/mo billed annually

  • Everything in Growth
  • Per-inbox access control
  • Admin "View as" mode
  • Priority support & SLA
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FAQ

Questions, answered

What is Sortoma?

Sortoma is an AI-powered shared inbox for teams. It connects to your Google Workspace email, auto-sorts every message into priority buckets, writes one-line summaries, drafts replies, and lets your whole team work the same inbox together.

How is it different from Front, Help Scout or Hiver?

Those tools give you a shared mailbox, but the triage is still manual — rules, tags and folders you maintain by hand. Sortoma is AI-native: it reads each email and sorts it into Urgent, Today, Later, Marketing, Catch-all and Alerts automatically, then suggests the next action and a draft reply. Less setup, less busywork.

Does Sortoma work with Gmail and Google Workspace?

Yes. Sortoma connects to Google Workspace and Gmail, including shared addresses like support@, sales@ and accounts@. Search even falls back to live Gmail so nothing slips through the cracks.

Can several teammates work the same inbox?

Absolutely — that's the point. Assign emails to people, see an activity trail of who's doing what, comment privately with @mentions, and avoid double replies. Sortoma is built for shared inboxes from the ground up.

What about the Alerts bucket — does it really auto-resolve?

Yes. Automated system and monitoring emails land in Alerts. When a "device back online" message arrives, Sortoma automatically clears the matching "offline" alert, so transient blips never pile up or nag your team.

Is there a free trial, and is it secure?

Every plan starts with a 14-day free trial, no credit card required. Sortoma signs in securely through Google Workspace and never stores your password. See pricing for plan details.

Give your team an inbox that thinks ahead

Join the teams replacing manual rules and forwarded emails with AI triage, summaries and shared collaboration. Set up Sortoma in minutes.

Start your free trial See the features

14-day free trial · No credit card required